Responsibilities:

• Working with offshore team and client team to support, build, integrate and deliver high-quality Technology Solutions.
• Monitor daily operations to ensure application solutions meet client's policies, standards and quality requirement.
• Deliver proper production support and ensure that production handover materials are well prepared.
• Work in the client site with on-site team to communicate and manage client incident / issues
• Supervise off-shore team to provide application and maintenance support for client
• Responsible for pro-actively monitoring and promptly resolving application production incident within agreed service level
• Responsible for managing the BAU support team to deliver service request tickets
• Responsible for assisting Incident and Problem Management teams on root cause analysis, incident report and propose short-term / permanent resolution for application issue

Technical Skills and Knowledge:

Salesforce related

• Salesforce service cloud and Salesforce marketing cloud
• Salesforce APEX class development
• Salesforce data object model like standard and custom objects, relationships
• SOQL and SOSL development
• Salesforce Lighting work components and framework
• ETL processes integrated with MuleSoft application

Others Skills and Knowledge

• Microsoft SQL (SQL - PL/SQL), MS-Access, Oracle
• OpenShift, CI/CD, Jenkin
• NodeJS, Java, ReactJS
• Azure Cloud (Azure ADB2C, Azure KeyVault, ADLS, Azure DevOps
• Kibana, Dynatrace

Experience requirement:

• 2+ years of full life-cycle experience in the analysis, architecture, design documentation
• In addition, 2+ years of working experience on Salesforce
• Bachelor degree in IT, computer science or a related discipline is preferred
• Technical expertise in the design, development, coding, testing, and debugging of code
• Good communication skill and Fluent in English