We are seeking a Client Service Associate to join our team. The ideal candidate will have a strong client-facing background, possessing excellent receptionist skills. This role will be based in a private member club, working closely with our esteemed clientele to provide exceptional service and support.

Responsibilities

• Greet and assist members and guests in a professional and friendly manner
• Manage reservations and bookings, ensuring accuracy and timeliness
• Handle incoming inquiries and provide information about club facilities and services
• Assist with administrative tasks, such as managing membership records and processing payments
• Collaborate with other team members to maintain a welcoming and efficient club environment
• Contribute to the overall ambiance of the club through attentive and personalized service

Qualifications

• Previous experience in a client-facing role, preferably within a similar private member club or hospitality setting
• Excellent communication skills and the ability to interact with a diverse range of individuals
• Strong organizational and multitasking abilities
• Proficiency in using reservation and booking systems
• A warm and approachable demeanor, with a passion for delivering exceptional customer service

Day-to-day

• Welcoming members and guests upon arrival
• Assisting with reservations and bookings
• Responding to inquiries and providing information
• Handling administrative tasks related to membership management
• Collaborating with colleagues to ensure a seamless and enjoyable experience for all visitors