Client Service Associate

02-12-2024
Job Type
Permanent
Emp Type
Full Time
Salary Type
Annual
Salary
Negotiable
Job ID
33640

Job Description

We are seeking a Client Service Associate to join our team. The ideal candidate will have a strong client-facing background, possessing excellent receptionist skills. This role will be based in a private member club, working closely with our esteemed clientele to provide exceptional service and support.

Responsibilities

  • Greet and assist members and guests in a professional and friendly manner
  • Manage reservations and bookings, ensuring accuracy and timeliness
  • Handle incoming inquiries and provide information about club facilities and services
  • Assist with administrative tasks, such as managing membership records and processing payments
  • Collaborate with other team members to maintain a welcoming and efficient club environment
  • Contribute to the overall ambiance of the club through attentive and personalized service

Qualifications

  • Previous experience in a client-facing role, preferably within a similar private member club or hospitality setting
  • Excellent communication skills and the ability to interact with a diverse range of individuals
  • Strong organizational and multitasking abilities
  • Proficiency in using reservation and booking systems
  • A warm and approachable demeanor, with a passion for delivering exceptional customer service

Day-to-day

  • Welcoming members and guests upon arrival
  • Assisting with reservations and bookings
  • Responding to inquiries and providing information
  • Handling administrative tasks related to membership management
  • Collaborating with colleagues to ensure a seamless and enjoyable experience for all visitors