Our client is a leading technology solutions provider based in Hong Kong, serving a diverse range of clients across the Asia-Pacific region. We are seeking an experienced IT Technician to join their dynamic team.

Description:

As an IT Technician, you will be responsible for providing technical support and maintaining the IT infrastructure for our clients in Hong Kong. Your key duties will include:

• Troubleshooting and resolving hardware and software issues for end-users
• Performing routine maintenance and upgrades on PCs, servers, network equipment, and other IT assets
• Configuring and deploying new equipment and software as per company standards
• Providing guidance and training to end-users on the use of IT systems and applications
• Monitoring system performance and identifying potential areas for improvement
• Documenting and maintaining detailed records of all support activities
• Collaborating with the IT team to implement new technologies and improve operational efficiency

Requirements:

• Minimum 3 years of experience as an IT Technician or in a similar role
• Strong troubleshooting and problem-solving skills
• Proficient in installing, configuring, and maintaining Windows and macOS operating systems
• Hands-on experience with office productivity software, email, and collaboration tools
• Familiarity with network protocols, hardware, and basic security best practices
• Excellent communication and customer service skills
• Ability to work effectively both independently and as part of a team
• Fluency in English and Cantonese/Mandarin