Responsibilities:

• Provide exceptional customer service support to clients in the crypto industry
• Assist customers with inquiries, troubleshooting, and problem resolution via various communication channels, including phone, email, and live chat
• Develop a deep understanding of our products, services, and platform to effectively address customer needs and provide accurate information
• Handle customer complaints and resolve issues in a timely and professional manner, ensuring customer satisfaction
• Collaborate with cross-functional teams to escalate and resolve complex customer inquiries
• Maintain accurate customer records and update relevant information in the company's CRM system
• Stay up-to-date with industry trends, market changes, and regulatory requirements related to cryptocurrencies
• Assist in creating and maintaining customer service policies and procedures to ensure efficient operations.
• Identify opportunities for process improvements and provide recommendations to enhance the overall customer experience.
• Contribute to a positive and collaborative team environment, supporting colleagues and sharing knowledge

Qualifications:

• Minimum of 2 years of experience in a customer service role, preferably within the crypto industry
• Strong background in coworking, receptionist, retail, or sales roles, demonstrating a customer-focused mindset
• In-depth knowledge of cryptocurrencies, blockchain technology, and related terminology
• Fast learner with the ability to grasp complex concepts quickly
• Excellent organisational and planning skills, with the ability to prioritise tasks effectively
• Outstanding verbal and written communication skills in Mandarin, Cantonese, and English
• Proven ability to handle challenging customer interactions with empathy and professionalism
• Strong problem-solving skills and the ability to think critically in a fast-paced environment
• Detail-oriented with a commitment to accuracy and thoroughness in all tasks