Customer Service Representative (Crypto Experience)
25-04-2024
Job Type
Permanent
Emp Type
Full Time
Salary Type
Annual
Salary
Negotiable
Job ID
32364
Job Description
Responsibilities:
- Provide exceptional customer service support to clients in the crypto industry
- Assist customers with inquiries, troubleshooting, and problem resolution via various communication channels, including phone, email, and live chat
- Develop a deep understanding of our products, services, and platform to effectively address customer needs and provide accurate information
- Handle customer complaints and resolve issues in a timely and professional manner, ensuring customer satisfaction
- Collaborate with cross-functional teams to escalate and resolve complex customer inquiries
- Maintain accurate customer records and update relevant information in the company's CRM system
- Stay up-to-date with industry trends, market changes, and regulatory requirements related to cryptocurrencies
- Assist in creating and maintaining customer service policies and procedures to ensure efficient operations.
- Identify opportunities for process improvements and provide recommendations to enhance the overall customer experience.
- Contribute to a positive and collaborative team environment, supporting colleagues and sharing knowledge
Qualifications:
- Minimum of 2 years of experience in a customer service role, preferably within the crypto industry
- Strong background in coworking, receptionist, retail, or sales roles, demonstrating a customer-focused mindset
- In-depth knowledge of cryptocurrencies, blockchain technology, and related terminology
- Fast learner with the ability to grasp complex concepts quickly
- Excellent organisational and planning skills, with the ability to prioritise tasks effectively
- Outstanding verbal and written communication skills in Mandarin, Cantonese, and English
- Proven ability to handle challenging customer interactions with empathy and professionalism
- Strong problem-solving skills and the ability to think critically in a fast-paced environment
- Detail-oriented with a commitment to accuracy and thoroughness in all tasks