Technical Support Lead - Data Solutions

Job Type
Emp Type
Full Time
Salary Type
Job ID

Job Description

  • Manage both on-site and offshore teams to provide comprehensive application and maintenance support
  • Proactively monitor and swiftly resolve application production incidents to ensure minimal downtime
  • Lead the BAU support team in efficiently handling service request tickets
  • Collaborate with Incident and Problem Management teams to conduct root cause analysis and propose effective resolutions for application issues specific to financial institutions


  • Bachelor’s degree in IT discipline or equivalent
  • Proficient in English and Cantonese
  • At least 10 years in IT, with 5 years as a team lead managing 5 or more
  • Minimum of 3 years full life-cycle experience in analysis, architecture, and design documentation
  • Strong background in Application Support and Maintenance, Incident Troubleshooting, Root Cause Analysis, and Problem Resolution
  • Preference for experience in financial institutions
  • Proficiency in Mule ESB, Azure Data Factory, Azure Databricks, OpenShift, CI/CD, relational databases, web services, and programming languages such as node.js, java, python
  • Familiarity with Azure Cloud, CDC solutions, medallion architecture, data modeling, and monitoring tools like Kibana and Dynatrace