Technical Support Lead - Data Solutions
28-02-2024
Job Type
Permanent
Emp Type
Full Time
Salary Type
Annual
Salary
Negotiable
Job ID
32320
Job Description
Responsibilities:
- Manage both on-site and offshore teams to provide comprehensive application and maintenance support
- Proactively monitor and swiftly resolve application production incidents to ensure minimal downtime
- Lead the BAU support team in efficiently handling service request tickets
- Collaborate with Incident and Problem Management teams to conduct root cause analysis and propose effective resolutions for application issues specific to financial institutions
Requirements:
- Bachelor’s degree in IT discipline or equivalent
- Proficient in English and Cantonese
- At least 10 years in IT, with 5 years as a team lead managing 5 or more
- Minimum of 3 years full life-cycle experience in analysis, architecture, and design documentation
- Strong background in Application Support and Maintenance, Incident Troubleshooting, Root Cause Analysis, and Problem Resolution
- Preference for experience in financial institutions
- Proficiency in Mule ESB, Azure Data Factory, Azure Databricks, OpenShift, CI/CD, relational databases, web services, and programming languages such as node.js, java, python
- Familiarity with Azure Cloud, CDC solutions, medallion architecture, data modeling, and monitoring tools like Kibana and Dynatrace