Lead System Analyst/ IT Support (L2 support, International Law Firm)

Job Type
Emp Type
Full Time
Salary Type
Job ID

Job Description

Our client is an international law firm and they are looking for experienced Lead System Analyst/ IT Support to join their team. Exciting opportunity to lead a boutique team across APAC locations while having a wide stage of individual contributions!


•    Ensure the company’s tech infrastructure meets the standard of the operation need
•    Provide Level 2 support and follow up to user system hardware/software, printers, application support and networking issues
•    Identify trends for common problems and working with the IT Team to resolve the issues.
•    Provide remote technical support
•    Follow Global policies and direction
•    Other ad-hoc IT tasks as requested 


•    5+ years of IT support experience in a professional service environment or international companies
•    Law firm experience is a big plus
•    Comfortable doing individual tasks and leading a boutique team with members from different locations
•    Understanding of ITIL v2 or v3 is preferred
•    Fluent in English and Chinese