Our client is an international law firm and they are looking for experienced Lead System Analyst/ IT Support to join their team. Exciting opportunity to lead a boutique team across APAC locations while having a wide stage of individual contributions!

Responsibilities:
•    Ensure the company’s tech infrastructure meets the standard of the operation need
•    Provide Level 2 support and follow up to user system hardware/software, printers, application support and networking issues
•    Identify trends for common problems and working with the IT Team to resolve the issues.
•    Provide remote technical support
•    Follow Global policies and direction
•    Other ad-hoc IT tasks as requested 

Requirements:
•    5+ years of IT support experience in a professional service environment or international companies
•    Law firm experience is a big plus
•    Comfortable doing individual tasks and leading a boutique team with members from different locations
•    Understanding of ITIL v2 or v3 is preferred
•    Fluent in English and Chinese